Sorry for the delayed response I've been working out of town. I am unable to enter bios or any boot options due to my keyboard not working. Or are you also unable to enter the BIOS? I've tried two different keyboards an NK65 and a … My desktop will not recognize any keyboards that I have. official eyez99 July 31, 2011 at 17:14:58 Specs: xp home with media. You can follow the question or vote as helpful, but you cannot reply to this thread. That will allow you to use your USB keyboard and possibly your mouse. Step 3: You can deploy scan for viruses using Windows Defender and check if it helps. I tried to plug in an external keyboard and it didn't recognize … The computer doesn't appear to see any keystrokes. This problem can occur under either of the following conditions: If USB legacy support is disabled in the basic input/output system (BIOS), or … To be sure, repeat this test 2 or 3 times if you cannot get into BIOS on the first attempt. But now whenever Windows boots up, my mouse and keyboard are no longer working. The lights are not on and it says that keyboard is not detected. Your Universal Serial Bus (USB) keyboard or mouse may not work after you restart your computer in MS-DOS mode. I would like to inform that in Safe mode/ in BIOS operating system will load the basic drivers for the device and hence you might be able to access mouse and keyboard. You can deploy scan for viruses using Windows Defender and check if it helps. Microsoft global customer service number. One final note: I am not a newbie you are dealing with nor am I MCSE or A+ certified. When you open Device Manager, your USB devices appear under the Unknown Devices branch. 3) This will take you to the Advanced boot option. Is the issue just the keyboards or other USB devices? Discussion in ' Hardware ' started by blkittygirl , Mar 28, 2012 . then we strongly recommend that you Download (Keyboard not responding, Doesn't boot windows.) Microsoft Employee and that the phone number is an Sorry for insulting you. However, my PC froze and I had to turn it off and turn back on. You can follow the question or vote as helpful, but you cannot reply to this thread. USB wireless keyboard and mouse stopped working - would get Keyboard Failure message on startup and then startup procedure would continue through to windows, but could not log in b/c no keyboard or mouse functionality. Computer will not recognize keyboard on start up The keyboard is then unresponsive, and I cannot log on because I can’t input my password. I push enter and it does nothing. I need to press a keyboard key to enter bios but the keyboard does not work during the boot sequence. Disclaimer: Putting your system in This will help identify whether or not this is a hardware problem or a Windows problem. You can help protect yourself from scammers by verifying that the contact is a, official this get you into BIOS setup? Microsoft Agent or Thank you for helping us maintain CNET's great community. Try the below troubleshooting steps in Safe mode with networking and check if it helps. Microsoft global customer service number, Search community answers and support articles, http://techtips.salon.com/enter-bios-dell-593.html. I turned my computer on tonight but it for some reason didn't boot up my keyboard or mouse. I installed boot camp and put my Windows XP boot CD in my Macbook. also tried disabling driver signature enforcement, but with no success. blkittygirl Private First Class my keyboard cannot be found on bootup in windows or bios. Win 7 doesn't have USB 3 drivers so mouse and /or keyboard doesn't work on the installation disk wizard when mouse and /or keyboard are on USB 3 slot. 2) When the computer just begins to reboot, press F8 key repeatedly (assuming that keyboard is not getting recognized only by Windows but it is being recognized by the BIOS). How to Figure Out Why a Computer Won't Boot. I fall into that danger zone as you "techies" or wanna be "techies" like to say. Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Also can you use the F2 key to maneuver around the BIOS? Is there a I built it and it has an ASUS motherboard. Refer: Start your PC in safe mode in Windows 10. this, I am unable to even log into my computer when I boot it normally. If all of the above fail see if you can get either a mouse or keyboad that do not use USB and use PS/2 port. PS/2? Step 2: I suggest you to perform Check to see if the HDD is being detected in the BIOS. I have gone into safe mode (they work there and device manager shows that they are functioning properly and have the correct drivers) and uninstalled the ASUS program, but they still don't work. They do work in the BIOS, while the computer is booting, and in safe mode, but when I get to the log in screen, the lights turn off and I can't use them. I recently tried installing some Asus software on my PC. Open | Hardware. Reporting: System doesn't recognize keyboard or mouse--every OTHER boot This post has been flagged and will be reviewed by our staff. Thanks for your feedback, it helps us improve the site. I suggest you to download the latest drivers for the hardware from the manufacturer's website, install them in Safe mode and check if it helps you to access mouse and keyboard on log-in screen. The next morning I tried troubleshooting the problem. The computer was fine yesterday but I turned it off and am unable to get past the boot screen today. Make Sure USB Ports are Working If you have no native USB support at boot using a wired keyboard you will have to contact HP Support if in warranty or find a local tech to have a look. We appreciate your interest and effort in resolving the issue. Learn More. I have tried a PS-2 as well as wireless. Desktop doesn't recognize USB-C keyboard on boot, I have to reseat it in order for it to be recognized. See: The only thing I can think of for now is for you to a use a wired USB keyboard, turn on PC, IMMEDIATELY tap the F2 key to see if you can enter the BIOS (software that exists on your Dell motherboard's CMOS chip and has NOTHING to do with Windows). Protect Yourself From Tech Support Scams See if you can enter the BIOS (setup) and try resetting defaults using a wired keyboard. Try the above and update us with the status of this issue for further assistance. Are  you able to boot the device to normal mode when you say the keyboard and mouse is not functional at the Startup. Therefore, all the startup keys can't be recognized on the beautiful Aluminum Masterpiece keyboards, as they are … 2. Hello, I am currently stuck on the MSI boot screen. I can not use any keys on any keyboard...it doesn't recognize that there is a keyboard connected!! If you have Keyboard not responding, Doesn't boot windows. When you used a PS/2 keyboard, did you plug it into a green socket or a purple socket? When you boot the device to log-in screen operating system might be looking for the latest Clean boot to avoid any third party software conflict. You need to follow the steps from the article mentioned below to perform a Clean Boot. I tried to enter into safemode and still can't enter my password to get past the windows login. I suggest you to download the latest drivers for the hardware from the manufacturer's website, install them in Safe mode and check if it helps you to access mouse and keyboard on log-in screen. The hardware method to the windows advanced troubleshooting menu is: Disconnect the USB Keyboard and Restart your computer. technical support services. This thread is locked. I press control alt delete to login and nothing happens..usb mouse works. The story i have been given was that nobody touched this particular computer over the weekend, but on monday when the user came back, the usb mouse and keyboard aren't recognized in Windows. So how are we to supposed to gauge your technical expertise? Protect Yourself From Tech Support Scams I tried to enter into safemode and still can't enter my password to get past the windows login. One final note: I am not a newbie you are dealing with nor am I MCSE or A+ certified. Microsoft Employee and that the phone number is an Step 1: Refer the below article to booth the computer in Safe mode with networking. I can only get to the Windows Sign In Box. I tried all 4 USB slots, failure. My situation: Dell Optiplex GX620 mini tower. USB Keyboard or Mouse won't work and can't boot because of it - posted in Windows 7: Hello all! Wireless? I am aware that some BIOS disable USB connections to speed boot along and that the common way to fix this is to use a PS/2 keyboard. 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